Return Eligibility:

30-Day Return Window:
You can return items within 30 days of receiving them. Items must be unused, in original condition, and in original packaging to be eligible for a return.

Non-returnable Items:
Personalized or sale/discounted items may not be eligible for return. If the product is used, it will not be accepted for return.

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Return Process:

Initiating a Return:
To request a return, please contact us at we@ysmartnail.com within 30 days of receiving your product. We will provide return instructions within 2 business days.

Return Shipping:
Customers are responsible for return shipping costs unless the item is defective or was incorrectly shipped.

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Refund Process:

Refund Timeline:
Once we receive your returned item, please allow up to 7 business days for processing. Refunds will be issued to the original payment method.

Inspection:
Returned items will be inspected to ensure they meet the return conditions. If the item shows signs of use or damage, we reserve the right to deny the return.

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Damaged or Defective Items:

If the product is damaged or defective, please notify us within 48 hours of receiving the item. We will offer you a replacement or full refund at no extra cost. You may be required to provide photos of the damage or defect for verification.